Terms and Conditions
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Group size
Unless differently specified, the cost of the tours is based on a minimum of 15 paying passengers. If the number falls below 15, you will be given a choice to cancel your tour for a full refund, or continue with the tour at a higher cost.
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Changes to the itinerary
Depending on the dates of travel, Touringhouse may alter some of the visits. In case a site being visited is closed due to a holiday (or for any other reason), Touringhouse retains the right to substitute the visit for another at its discretion.
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Insurance requirements must be indicated and paid for on registration.
A specific payment schedule will be provided for each tour in our website.
Touringhouse retains the right to increase the price if the payments are not made on time.
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Single Supplement
Single rooms are possible by paying the single supplement. Single rooms are not available on overnight trains, ferries or cruises.
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Hotels
The name of the hotel that you are staying at will be provided to you 90 days prior to departure.
Touringhouse retains the right to change the hotels in the proposal to similar category hotels in case space is not available at the time of booking.
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Airlines
Touringhouse retains the right to choose another airline if space is not available at the time of booking.
Airline schedules are subject to change at any time as per airline regulations, however, alternatives will be provided.
The dates of the trip are subject to change depending on the airline schedule. If the schedule does not fit the exact dates of the trip, the length of the trip may increase or decrease and the cost may have to be reviewed.
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Special meals
Passengers with special meal requirements/allergies are requested to indicate them to Touringhouse in writing on the Client Information form.
The following types of meals are available through most IATA airlines:
- Vegetarian/Non-Vegetarian
- Muslim or Kosher
- Diabetic
- Dairy/Non-dairy
- Fish or meat
- Low Sodium/Gluten freeIt is the responsibility of the individual concerned to ensure that the meal does not contain any ingredient that may be allergic to his/her metabolism.
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Traveller's responsibilities
Canadian citizens require a passport with at least 6 months of validity from the date of entry into the country/countries included in the tour. It is the responsibility of the individual to secure the proper documentation prior to joining the tour.
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Touringhouse's responsibilities
Touringhouse Inc. makes arrangements with airlines, hotels and other independent parties to provide you with the travel services you purchase. These parties are independent suppliers over whom we have no direct control. Touringhouse cannot be held liable in the event of a failure by any person or company to render any transportation, accommodation or other travel service to be provided on the journey.
Touringhouse Inc. cannot assume any responsibility for expenses incurred due to flight delays, cancellations or missed connections caused by weather, strikes, war, civil disturbances, natural disasters, flight delays, government actions or mechanical failures, and is not liable for any expenses or consequences resulting therefrom.
Touringhouse Inc. cannot be held responsible for any claim, loss, damage or delay of baggage or property, inconvenience, loss of enjoyment, upset and disappointment, distress or frustrations, whether physical or mental, resulting from the act or omission of any party providing services.
The participant waives any claim against Touringhouse Inc. for any damage to, or loss of property, injury or death due to any act or negligence of any airline, surface transportation company, hotel or any person rendering any of the services or accommodations included. We do take all reasonable steps to ensure that organizations providing services maintain standards which are acceptable within the norm in each locality.
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Contact Touringhouse
Our Tour Escorts are personable and knowledgeable. Contact us for more information on any of the travel experiences we offer.
Tour costs include:
Roundtrip airfare from your departure city (Toronto, Ottawa or Montreal) to the destination and back
Accommodations in double occupancy. Rooms are with private bathrooms.
Roundtrip airport-hotel transfers
Chartered coach or local public transportation to all scheduled itinerary activities
Breakfast every morning
Dinner every day (unless otherwise indicated)
Sightseeing tours conducted by professional local guides (as indicated in the itinerary)
Non-guided visits led by a Touringhouse Tour Escort (as indicated in the itinerary)
Select entrance fees (as indicated in the itinerary)
Inter-city transportation (as indicated in the itinerary)
Services of a full time Tour Escort (for groups with a minimum of 15 paying passengers)
All service charges and taxes
Tour costs do not include:
Passport and visa fees (information on the type of documentation required for each destination will be provided)
Optional package tour insurance for the trip
Single supplement for passengers requiring a single room
Taxes, fuel surcharges and airport fees (subject to change by the airline and beyond Touringhouse's control)
Cost of lunches (unless specifically mentioned in the inclusions of the tour)
Cost of beverages with dinner
Local transportation to unscheduled activities
Optional excursions
Shore excursions on cruises
Tips to bus drivers, guides and/or cruise staff (recommendations on how much to tip are provided)
Weekend supplement of $40.00 per person if your departure is on a Friday, Saturday or Sunday (not applicable to domestic or US tours by ground)
Expenses caused by airline re-scheduling, cancellation or flight delays
Porterage/baggage handling at the hotels or airports
Any other item not specifically mentioned in the inclusions
Payment schedule
Depending on the destinations and the date, the payment schedule may vary. However, here is a sample payment schedule:
| Initial deposit plus insurance | on registration |
| Second payment | 6 months prior to departure |
| Final payment (balance) | 90 days prior to departure |
Payments must be made by cheque. Passengers wishing to pay by credit card may do so. However, only Mastercard and Visa are accepted and a service charge of 4% will apply.
Rules for cancellation
All payments are fully non-refundable. If the suggested insurance is not purchased, there will be no refunds either before or after departure.
Should you wish to cancel your tour, you must notify Touringhouse in writing. Such notification will only be deemed to have been given on receipt of your letter.
Please state the reason for cancellation as you may be covered by your insurance policy. The reason for cancellation must comply with the conditions of the insurance in order for payments to be refundable.
We cannot give any allowance or refund for meals, rooms, excursions, etc., not taken when these are included in the price of the tour.
Optional insurance
Touringhouse realizes that no one likes to consider the unexpected problems that interrupt holiday plans. Unfortunately, difficulties occasionally do arise despite the most careful planning.
To offer peace of mind, we strongly recommend the purchase of a comprehensive All Inclusive Insurance from Manulife Insurance.
This insurance provides reimbursement for penalties that may be assessed due to cancellation for covered reasons, but it also provides much more coverage.
| Trip Cancellation (prior to departure) | Up to sum insured |
| Trip Cancellation (after departure) | Unlimited |
| Emergency Hospital/Medical | Up to $5,000,000.00 |
| Flight Accident Insurance | Up to $100,000.00 |
| Travel Accident Insurance | Up to $50,000.00 |
| Baggage and Personal Effects | Up to $1,500.00 |
| Baggage Delay | Up to $500.00 |
Insurance can only be purchased at the time of the initial deposit. All claims must be subject to the conditions of the policy.
The insurance rate quoted in this proposal is valid for passengers up to age 59. Passengers over the age of 59 are requested to check regarding the rate applicable.
It is the sole responsibility of the traveller to become familiar with the terms and conditions of the policy. An insurance brochure is available on request.
Passengers who do not wish to purchase insurance are requested to complete and sign the bottom portion of the application form, confirming that insurance was offered by Touringhouse.
Touringhouse Certifications
ACTA certified
Tico certified
TIDS certified
OBR certified
GST number
Offered by Touringhouse
$5,000,000.00
liability insurance